Terms and Conditions


Immediately upon delivery, please inspect your tiles for accuracy of materials ordered, including quality, colour and quantity. In the unlikely event that tiles may have been damaged during shipment, a freight claim must be filed with the delivering carrier within five (5) days of receipt of material. Any damage that is visible upon delivery must be noted on the freight carrier delivery receipt. All claims must be presented in writing to the delivering carrier with a copy to Country Floors.

The customer or customer’s representative should inspect the tile before installation. Installation signifies acceptance and no adjustments can be made once material has been installed. Material should be installed by pulling from all pallets or cartons to insure optimal blending of shade variation.


Special/custom orders of tile and natural stone lead times can take as little as 14 days or in some cases may exceed 120 days depending on the source of the material. While many of the products on this website or in our catalogues are inventoried in our warehouses, we do not guarantee that all products will be in stock at any one time. Please place your order as far in advance as possible to ensure that all material is available when you need it.

If a product is out of stock or requires a special order, a Country Floors sales representative will be able to provide you with an expected delivery date.


While Country Floors’ Sales and Design consultants are available to help design your installation and to help estimate quantities, we will not be held responsible for final quantities. Your interior designer, architect or tile setter should provide you with quantities for ordering. We recommend that you order 5 to 10% extra to use for cuts and attic stock for future repairs. Any additions or changes to the original order could delay the delivery date and may result in dye lot variation. We cannot guarantee color or shade matching from shipment to shipment.


Country Floors does not accept responsibility or liability for installation, grouting, sealing or refinishing of any product.


Limited and Medium variation is exhibited in partially handmade and machine made tiles. They will show some colour and size variation.

Handcrafted tiles will exhibit a wide range of tone within a given hue or colour. The colour of the field tile and trim or mouldings will vary and colour from shipment to shipment will also vary. Other inherent variations include size, thickness and surface texture. Some warping or crazing and crackle may appear on the surface of the tile.

Country Floors cannot accept claims for colour variation or defining crazing as a reason for product failure.


Special or custom order products cannot be returned. These orders are non-cancelable.

Non-stock orders purchased by Country Floors on the customer’s behalf from independent vendors cannot be returned and orders cannot be cancelled.

Stock items can be returned with prior written authorization within thirty (30) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile or stone that is in any way damaged or not in resalable condition. Stock items must be returned in the minimum quantity sold.


All material is purchased with a 50% deposit due upon placement of order or 100% if order is less than $1, 000. The balance of the order, plus freight and handling charges is due before shipment unless an open account has been established with Country Floors

Stock orders (prior to shipment to the customer) require payment in full within thirty (30) days of the initial order date. If full payment has not been made, the order is subject to cancellation and a 25% forfeiture fee. There will be a daily storage charge on all orders held over sixty (60) days. Forfeiture fees and storage charges require prior approval by Country Floors

If payment is not made according to the terms of sale, the purchaser agrees to pay interest at the lesser of 1.5% per month or the amount permitted by law and to pay all reasonable collection costs including attorney fees.


Country Floors shall not be liable for any delay in delivery or suspension or cancellation of performance hereunder due to any causes beyond its control, including but not limited to, acts of God or government, delays in production or shipping and delays caused by strikes or accidents. In the event of such delay, Country Floors’ time for delivery or other performance shall be extended for a period equal to the duration of such delay.


All Country Floors Brand Products carry Country Floors’ One Year Limited Warranty unless otherwise noted.

Except as noted, Country Floors tile and stone products are warranted to the original consumer/purchaser to be reasonably free from defects in materials and workmanship for one (1) year from date of installation when properly handled and installed. Country Floors makes no warranty that these products are suitable for any particular purpose and can make no other warranties, express or implied other than those stated above.

Our reclaimed terra cottas and finished stone products are sold “AS IS” without warranty.

Country Floors will, at its own election, repair or replace the product or make appropriate adjustments where its inspection discloses any such defects occurring in normal usage within one year after proper installation. Other than the “costs” noted above, Country Floors is not liable for any direct or indirect costs associated with the repair or replacement of the product including removal, installation or reinstallation of the product. Tile, stone and terra cotta products should be inspected prior to installation and any defects must be reported at that time. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by the warranty. With respect to tile, stone, and terra cotta variations in colour, shade, grain, flow, tonality, crazing, veining and texture are inherent characteristics thereof and are not defects.

Variations in facial dimensions and thickness will be allowed as per industry standards. No Warranties are made against crazing, scratching or wear due to: improper installation; including improper alteration of the surface with sealers or grout, falling objects, misuse, abuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.

To obtain warranty service, contact Country Floors 15 East 16th Street New York, NY 10003 Phone: (212) 627-8300 or www.countryfloors.com

Country Floors also sells other high quality name brand products. For products branded other than Country Floors, the purchaser must look to the Manufacturer’s written warranty. On products branded by other than Country Floors, the Company hereby disclaims implied warranties including that of Merchantability and Fitness for a Particular Purpose. Country Floors further disclaims any liability for special, incidental or consequential damages.